Terms & Conditions

Returns/Refunds Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Refunds are less shipping costs and a restocking fee of 20%. No returns on grill islands.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

The exceptions to the above are Non-Returnable items due to the nature of the products. These items can not be returned for a refund: Portable spa/hot tub units, Spa covers, filter cartridges that is used or has been wet, spa equipment packs, heaters and any electrical items (such as circuit boards, spa control panels, contactors, switches, sensors, transformers, pumps and motors). Manufacturer's warranty still apply and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 6 months.


Shipping

Orders placed after 11 am (PST) will not ship until the next business day. We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Most products will be shipped within 7-10 business days. Any orders placed over the weekend including holidays will not ship out until the next business working day. 

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

The exceptions to the above are Non-Returnable items due to the nature of the products. These items can not be returned for a refund: Portable spa/hot tub units, Spa covers, filter cartridges that is used or has been wet, spa equipment packs, heaters and any electrical items (such as circuit boards, spa control panels, contactors, switches, sensors, transformers, pumps and motors). Manufacturer's warranty still apply and can be returned for warranty only. Maximum manufacturer's warranty on electronics is 6 months.”

Login

New Customer?

Create an account with us and you'll be able to:

  • Check out faster
  • Save multiple shipping addresses
  • Access your order history
  • Track new orders
  • Save items to your wish list
Compare Selected Products: